Terms & Conditions

Delivery:
Delivery from the UK to Australia is typically around 12 working days, please note we have no control over potential delays caused by Australian customs proceedures.

Please Note: Any order over $1000 is subject to Australian import charges, further information can be found on the ATO website.

We ship via Royal Mail International Priority service, which although untracked is extremely reliable.

Distance Selling regulations:
Returns will always be accepted provided they comply to the following conditions:

Returns Policy:
If goods received are damaged/faulty or not as described we must be notified within 48 hours of receipt of goods. . Goods must be returned in original packaging.

If for any reason you change your mind about your purchase you must return the goods within 7 days ensuring its in the original packaging and sealed. Postage and packaging will not be refunded and there will be a re-stocking fee of 25%.

For all returns first point of contact must be via email explaining the reasons and when and how your going to return the goods. You must inform us which website you purchased from, date of purchase, transaction number, product code and your name.(These must also be included in the package you return. Failure to include these details will result in your return not being processed.)

Postage costs will only be refunded if you receive the goods damaged/faulty or not as described and we are notified within 48 hours of your receipt of goods.

 

Our right to not accept your order or cancel your purchase.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct or not verifiable;
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
* we could not deliver to the address provided by you.

 

 

Our Terms and Conditions can be downloaded here

 

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